Know it - See it - Solve it - Add it: responding to disruptive behaviour by participant(s)
Managing disruptive behavior in a training environment requires a holistic, four-phase approach—Know it, See it, Solve it, and Add it—which begins with the co-creation of a group contract to set clear behavioral expectations and learning goals. When disruptions occur, trainers can categorize and address them by applying the Thomas-Kilmann Conflict Mode Instrument (TKI), a framework that navigates conflict through the dimensions of assertiveness and cooperativeness. By strategically choosing between five modes—Competing, Accommodating, Avoiding, Collaborating, or Compromising—trainers can tailor their response to the specific needs of the situation, whether it demands quick, decisive action or a long-term, win-win resolution. Mastering these transitional phases and conflict styles is essential for maintaining group harmony and is the final requirement to earn your badge.
To get this badge, trainer:
- Recalled: Think of 2–3 specific examples of disruptive behavior or conflict you have faced as a trainer.
- Analyzed: Map your reactions to these situations onto the Thomas-Kilmann Model. Which mode did you use? (Competing, Collaborating, Compromising, Avoiding, or Accommodating)
- Evaluated the outcome: what worked and what didn't?
- Reconsidered: In hindsight, would a different conflict mode have been more effective?
- Shared: Briefly present your situations and your self-assessment to the group.
- Discussed:
Which conflict modes do you personally feel most comfortable using?
What specific support or actions do you need from your teammates when these situations arise?
Tasks
Task no.1
Evidence verified by: one activity organiser
To get this badge:
(1) Recall: Think of 2–3 specific examples of disruptive behavior or conflict you have faced as a trainer.
(2) Analyze: Map your reactions to these situations onto the Thomas-Kilmann Model.
Which mode did you use? (Competing, Collaborating, Compromising, Avoiding, or Accommodating)
- Evaluate the outcome: What worked and what didn't?
- Reconsider: In hindsight, would a different conflict mode have been more effective?
- Upload your quadrant map/notes.
(3) Share: Briefly present your situations and your self-assessment to the group.
(4) Discuss:
Which conflict modes do you personally feel most comfortable using?
What specific support or actions do you need from your teammates when these situations arise?
Activities
Training of Trainers on Cooperating in Teams
Know it - See it - Solve it - Add it: responding to disruptive behaviour by participant(s)
Badge issuer recognized with
Organización
Awero
Awero not-for-profit organisation manages this platform and develops it together with leading educational organisations. The European Union's programme Erasmus+ granted co-funding for building the first version of this platform. Contact support@awero.org.
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